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Retail Threat Landscape Overview
Retail Threat Landscape
For retailers, this past holiday shopping season was yet another demanding and lucrative one. The extended holiday shopping season was met with challenges marked by supply chain shortages, as well as threat actors leveraging tried and true methods, alongside new techniques, to defraud seemingly overworked systems and employees.
Financially motivated threat actors have historically used a variety of refund fraud methods in order to receive money or goods by submitting fake claims with retailer’s customer service representatives. Recently, threat actors have been advertising their refund fraud services within illicit deep and dark web communities and on chat services.
Some of the main types of refund fraud referenced in illicit forums, and subsequently used, include:
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